Reference

dewi 138 Privacy Policy For Your Account

Our Privacy Policy explains how we handle the account details, device signals and wallet references created when you use dewi 138.

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dewi 138 dewi 138 Privacy Policy For Your Account
HELP WITH PRIVACY

Where To Ask About Your Account Data

A direct support route makes a Privacy Policy request easier to track.

Account data request Use our support chat to ask what account details we hold, why a phone…
Wallet reference check If a DANA, OVO, GoPay or QRIS receipt is linked incorrectly, send the transaction…
Access concern When your mobile browser shows an unexpected sign-in or policy prompt, contact support from…
DATA CONTROL POINTS

Privacy Checks From Login To Retention

We treat Privacy Policy work as an account process rather than a single notice.

Account details

We use the phone number and verification details you submit to create and protect your account.

Device signals

A mobile browser may create session, language, device and access-time records.

Cookies and storage

Browser cookies or local storage can keep a session active and remember a page setting.

Wallet security

For DANA, OVO, GoPay, QRIS, bank transfer and virtual account activity, we use reference numbers and status details to match…

Retention choices

We retain account, security and payment-reference records only while they serve an account, dispute, security or legal purpose.

Requesting a change

To request access, correction or removal of eligible details, contact support chat from the linked account.

Privacy Policy Answers For Indonesia Accounts

These Privacy Policy answers address the account and payment questions we hear most often from people in Indonesia. They explain the practical route for checking records, correcting a detail, managing browser storage and contacting us when access or wallet status needs attention; eligibility depends on local law.

It covers account details, phone verification, device and session records, browser storage, payment references and selected activity such as Dragon Tiger or Dice sessions connected with your account.

Yes. We may keep the DANA or QRIS reference, status and receipt detail needed to match an account payment step. We do not need your wallet password to perform that match.

You can request an account-data check through the support chat linked to your account area. Include your phone verification context so we can confirm identity before discussing the record.

Send the relevant OVO or GoPay reference through support chat, together with the account phone number and a short description of the mismatch. We will compare the status with our record.

We keep records for the time needed for account access, security checks, payment queries, disputes or legal duties. We then remove or anonymise them under our internal retention process.

Yes. Clear cookies or local storage through your mobile browser settings. The next account access may ask for phone verification again because the saved session or page setting will be gone.

Use the support chat from the linked account and describe the record or policy point you want changed. We will confirm the request, check eligibility and explain any legal reason a record must remain.